Etravo Rentals Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Account and Profile Information

• Full name
• Phone number
• Email address
• Employee code or driver code
• Company affiliation
• Profile photo
• Address and other profile details you provide

b. Transport and Trip Information

• Pickup location
• Drop location
• Route stops
• Trip schedule and history
• Trip status and assignment details
• Driver and vehicle details
• OTP verification status
• Ratings, feedback, and trip notes

c. Location Information

• Approximate location
• Precise location
• Background location for drivers during active trips only

For drivers, background location may be collected while a trip is in progress to support live trip tracking, operational monitoring, and safety workflows. Tracking is intended to stop when the trip is completed or inactive.

d. Documents and Media

• Driver verification documents
• Vehicle-related compliance documents
• Photos uploaded for profile, compliance, or trip evidence
• Images selected from device gallery or captured through camera

e. Safety and Support Information

• SOS alerts
• Emergency contact or call-routing information
• Complaints, support requests, and issue details

f. Device and Technical Information

• App version
• Device type
• Operating system
• Log and diagnostic information
• Session and authentication information

2. How We Use Information

• Create and manage user accounts
• Authenticate users and enable secure login
• Provide employee transport and driver operations features
• Assign, manage, and monitor trips
• Enable live tracking during active trips
• Verify pickups and drops using OTP workflows
• Process uploaded compliance and profile documents
• Provide SOS and safety-related support
• Respond to complaints, support requests, and feedback
• Improve app functionality, reliability, and service operations
• Comply with legal, regulatory, contractual, and security obligations

3. Location Data Use

Location data is used to:

• Help employees select or confirm pickup locations
• Help drivers perform pickup, drop, and trip operations
• Support live trip visibility for active trips
• Support safety features such as SOS and incident handling

Background location is intended to be collected only for drivers during active trips and only for operational and safety purposes.

4. How We Share Information

We may share information with:

• The company or organization associated with your account
• Authorized dispatch, transport, operations, and support personnel
• Drivers and employees involved in a trip, where necessary for trip fulfillment
• Service providers who support hosting, authentication, storage, communications, maps, or infrastructure
• Law enforcement, regulators, courts, or government authorities when required by law or to protect rights, safety, or property

We do not sell your personal information.

5. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no system can be guaranteed to be 100% secure, and you use the service at your own risk.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide the service
• Maintain transport, safety, and compliance records
• Resolve disputes and support requests
• Meet contractual, legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of data and the role of the user.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw permissions, such as location or camera access, from device settings
• Request information about how your data is used

Please note that deleting or restricting certain information may affect your ability to use the app or transport services.

8. Permissions

The Etravo Rentals app may request access to:

• Location
• Background location for active driver trips
• Camera
• Photo library
• Microphone, if video capture is used
• Secure device authentication features where supported

These permissions are used only for relevant app functions and service operations.

9. Children's Privacy

Etravo Rentals is not intended for children. We do not knowingly collect personal information from individuals who are not legally permitted to use the service under applicable law or company policy.

10. Third-Party Services

Our services may rely on third-party providers for infrastructure and service functionality, such as authentication, storage, communication, and mapping. Use of such services may involve processing of data under their applicable terms and privacy practices.

11. International Processing

Your information may be processed and stored in locations different from your city, state, or country, subject to applicable legal and contractual safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website or within the app with a revised effective date.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact us at:

Etravo Rentals
Email: support@yourdomain.com
Website: https://yourdomain.com